Refund Policy For Our Natural Wellness Products
As a small-scale business operating in limited batches, our return policy reflects our cautious approach. Regrettably, we cannot resell returned items due to the uncertainty of tampering and the susceptibility of herbal products to degradation from exposure to heat, light, and oxygen post-delivery.
Should you discover any breakage within 7 days of receiving your order, we’re committed to promptly replacing the damaged items. To facilitate this process, please provide clear, satisfactory images of the damaged products for insurance claim purposes, and ensure that replacement items are available in stock for shipment.
In the event of an order error identified within 7 days of delivery, we will promptly exchange the incorrect product at no additional cost to you, covering the return shipment.
All our shipments are traceable via USPS Priority or UPS, and we urge you to double-check your address and contact details to avoid delivery issues. If an error is noted, please notify us immediately, as we typically dispatch orders within 24 hours, barring Friday afternoon Pacific time orders.
Should you encounter a delivery delay beyond the estimated timeframe, contact us promptly. However, please note that according to USPS terms, reimbursement for the $50 insurance included with USPS Priority or UPS packages requires investigation by the receiver with the postal service. Should the initial delivery be insured, we’ll gladly arrange for a replacement order.
It’s important to emphasize that we’re not liable for damage or loss occurring from reshipment to an address differing from the original one provided.
While refunds or exchanges aren’t offered under any circumstances, your satisfaction with our herbal products remains paramount. If you seek guidance on optimizing the benefits of your chosen herbs, please book a consultation with our wellness expert prior to making any wellness purchases.
Additionally, while medicinal herbs offer valuable support, they’re not standalone solutions on the journey to wellness. They complement lifestyle adjustments and logistical changes, playing a supportive role in achieving optimal health.
We deeply appreciate your support!